questions about our humidifier KC-C15.
Frequently Asked Questions
Welcome to our TROUBLESHOOTING page, where you can find answers to the most commonly asked
1. Shows "L J"
2. Shows "E1"
3. Water Leakage
4. Low Mist Output
5. Warm mist isn't hot enough
6. Smart mode don't wrok
7. Air quality getting worse
8. Water stains around humidifier
9. Others
"L J" error code: water shortage alarm
The water shortage alarm is based on the amount in the base chamber, not the amount in the tank.
Water normally flows from the tank to the base chamber and the float controls the water flow automatically.
1. The water tank is not placed properly
-Replace the water tank
2. The water filter sponge doesn't soak water
-Remove the water filter and soak it into water for 15seconds. Then reinstall.
3. Water valves not installed properly
3-1. Remove the Water Filter.
3-2. Remove the Top Gasket.
3-3. Push and pull out the Water Outlet Valve, get the Lower Gasket inside ttank.
3-4. Reinstall all part.
4. Float not installed properly
-Reinstall the float in the base cavity. Ensure that the float is secured in the holder and moves smoothly.
E1 error code: dry burn alarm when warm mist is on
1. Is there enough water in the water tank?
-Refill the water tank and restart the humidifier.
2. Check that the amount of water in the base is normal?
No. Caused by poor water flow..
-Remove the water filter. Clean the filter sponge and water outlet valve.
Note: replace a new filter sponge if needed.
-Press and hold the water outlet valve. Clean the sealing piece on the other end (inside the water tank.).
-Place the water tank back to the base chamber and restart the humidifier.
3. Still reporting E1 error code.-Contact the Customer Support.
1. Add water though the mist tube
1-1. Remove the water tank.
1-2. Pour out the water from base chamber.
1-3. Put back water tank and refill. (Avoid through the mist tube.)
2. Water outlet valve not installed properly
2-1. Remove the water filter.
2-2. Remove the Top Gasket.
2-3. Push and pull out the water outlet valve, get the lower gasket inside tank.
2-4. Reinstall all part.
3. Stained or debris on sealing piece
3-1. Remove the water filter.
3-2. Remove the Top Gasket.
3-3. Push and pull out the water outlet valve, get the lower gasket inside tank.
3-4. Clean all parts (especially two gasket)
3-5. Reinstall all part as shown below and make sure they are in place:
4. Float not installed properly
-Reinstall the float in the base cavity. Ensure that the float is secured in the holder and moves smoothly.
1. Check if the air inlet is blocked?
-Maintain 12 inches/30 centimeters of space around the humidifier.
Especially the aromatherapy tray should not be covered.
2. Mist level set too low
-Adjust the mist level to "F3"
3. Scale deposits on the transducer
-Clean the humidifier according to the Cleaning & Maintenance
1. Mist Level is low
-Set the humidifier mist level to "F3"
2. Scale deposits on the Heater Element
--Clean the humidifier according to the Cleaning & Maintenance
How Smart Mode work?
| Environment Humidity | Mist Output |
|---|---|
| <45% | Maximum output |
| 45%-70% | 1. For every 5% change in humidity, auto adjust the output accordingly. 2. Decrease the output when the humidity increases, and increase the output when the humidity decreases. |
| >70% | Maintained for more than 5 minutes will stop misting until the humidity drops. |
Why is the humidity inaccurate?
1. The room may be larger than the humidifier's effective range.-Move to a room smaller than 430-753ft²/40-70m².
2. Moisture may have built up inside the humidity sensor. Make sure the nozzles are facing away from the aroma box so that the mist does not settle on the sensor inside the aroma box.-Turn off the humidifier, remove the aroma box, and allow the sensor to air-dry.
3. If the humidifier is placed within 12 inches / 30 cm of a wall or in a corner, the humidity sensor cannot provide a proper reading for the relative humidity in the room-Move the humidifier where away from other items 12 in/30 cm.
4. The humidity sensor will give an improper reading if it is exposed to dust. -Avoid using the humidifier in dusty rooms. -Avoid using tap water in the humidifier, as this can create white dust in the air.
Why does the air quality deteriorate when you turn on t humidifier?
-The humidifier mist is water particles within the PM2.5 particulate matter size range. During operation, this will increase PM2.5 readings and trigger air quality alerts.
1. Excessive humidity
-Tuned to lower output
-Turn on Auto Mode
2. Air flow is too weak
-Move the humidifier to a location with better air circulation
3. Not enough room for mist to drift
-Move the humidifier to a higher position
Contact us
Email: support@chooone.com
Customer Support: Click Here
MON-FRI: 10am to 11pm PT
SAT-SUN: 10am to 11pm PT
Chat with us
Click the Support button in the lower right corner:
MON-FRI: 10am to 11pm PT
SAT-SUN: 10am to 11pm PT
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