questions about our humidifier KC-C15.
Frequently Asked Questions
Welcome to our TROUBLESHOOTING page, where you can find answers to the most commonly asked
1. Water Leakage
2. E1 Error Code
3. Low Mist Output
4. Warm mist isn't hot enough
5. Smart mode don't wrok
6. PM2.5 increases when on
7. Water stains around humidifier
7. Others
1. Add water though the mist tube
-Remove the water tank.
-Pour out the water from base chamber.
-Put back water tank and refill. (Avoid the mist tube.)
2. The water valve's stuck
Check that the water outlet valve moves smoothly
-Adjust the outlet valve to the center position to ensure smooth movement.
Check that the water filter is well-installed
-Reinstall the water filter and replace the water filter sponge if needed.
Check that the water tank is well-placed
-Repositioning the water tank
3. Stained or debris on sealing piece
-Clean the humidifier according to the Cleaning & Maintenance
E1 error code: dry burn alarm when warm mist is on
1. Is there enough water in the water tank?
No. Caused by water shortages.
-Refill the water tank and restart the humidifier.
2. Check that the amount of water in the base is normal?
No. Caused by poor water flow..
-Remove the water filter. Clean the filter sponge and water outlet valve.
Note: replace a new filter sponge if needed.
-Press and hold the water outlet valve. Clean the sealing piece on the other end (inside the water tank.).
-Place the water tank back to the base chamber and restart the humidifier.
3. Still reporting E1 error code.-Contact the Customer Support.
1. Check if the air inlet is blocked?
-Maintain 12 inches/30 centimeters of space around the humidifier.
Especially the aromatherapy tray should not be covered.
2. Mist level set too low
-Adjust the mist level to "F3"
3. Scale deposits on the transducer
-Clean the humidifier according to the Cleaning & Maintenance
1. Mist Level is low
-Set the humidifier mist level to "F3"
2. Scale deposits on the Heater Element
--Clean the humidifier according to the Cleaning & Maintenance
How Smart Mode work?
| Environment Humidity | Mist Output |
|---|---|
| <45% | Maximum output |
| 45%-80% | 1. For every 5% change in humidity, auto adjust the output accordingly. 2. Decrease the output when the humidity increases, and increase the output when the humidity decreases. |
| >80% | Maintained for more than 5 minutes will stop misting until the humidity drops. |
Why is the humidity inaccurate?
1. The room may be larger than the humidifier's effective range.-Move to a room smaller than 430-753ft²/40-70m².
2. Moisture may have built up inside the humidity sensor. Make sure the nozzles are facing away from the aroma box so that the mist does not settle on the sensor inside the aroma box.-Turn off the humidifier, remove the aroma box, and allow the sensor to air-dry.
3. If the humidifier is placed within 12 inches / 30 cm of a wall or in a corner, the humidity sensor cannot provide a proper reading for the relative humidity in the room-Move the humidifier where away from other items 12 in/30 cm.
4. The humidity sensor will give an improper reading if it is exposed to dust. -Avoid using the humidifier in dusty rooms. -Avoid using tap water in the humidifier, as this can create white dust in the air.
The mist output from a humidifier is water particles. The size of the water particles is within the detection range of the PM2.5 detector. So when the humidifier is turned on there will be a rise in the PM2.5 reading.
1. Excessive humidity
-Tuned to lower output
-Turn on Auto Mode
2. Air flow is too weak
-Move the humidifier to a location with better air circulation
3. Not enough room for mist to drift
-Move the humidifier to a higher position
Contact us
Email: support@chooone.com
Customer Support: Click Here
MON-FRI: 10am to 11pm PT
SAT-SUN: 10am to 11pm PT
Chat with us
Click the Support button in the lower right corner:
MON-FRI: 10am to 11pm PT
SAT-SUN: 10am to 11pm PT
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